GameLoop (Tencent Gaming Buddy) Frequently Asked Questions


Elite Gamer
Aug 7, 2018
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GameLoop or Tencent Gaming Buddy - Frequently Asked Questions, Here you can find the most frequently asked questions concerning the different aspects of Tencent Gaming Buddy, such as common issues, compatibility, availability, and other miscellaneous aspects.

  • Give better Android gameplay experience on PC with Tencent Gaming Buddy.
  • Give quick response members questions, including feature request and troubleshooting.
  • Promote TGB & build strong help community around Tencent Gaming Buddy.

FAQ 1.1 - How to correct failed engine download?
1. Exit Tencent Gaming Buddy.
2. Download GameDownload.exe.
3. Replace the current /AppMarket/GameDownload.exe file with the newly downloaded GameDownload.exe file.
4. Start Tencent Gaming Buddy.

FAQ 1.2 - How to correct issues with white or black screen?
These kinds of issues are usually caused by outdated or incompatible graphics card drivers.
- Update your DirectX version.

If updating your DirectX version does not solve the issues, select OpenGL+ in the Engine Settings section of the Tencent Gaming Buddy settings, and restart Tencent Gaming Buddy.

FAQ 1.3 - How to correct installation freeze at 98%?
Disable your antivirus software before installing Tencent Gaming Buddy.

FAQ 1.4 - How to increase the 30 FPS restriction?
The FPS is currently restricted to 30.

FAQ 1.5 - How to correct sound delays?
Update Tencent Gaming Buddy or reinstall your voice/sound card drivers.

FAQ 1.6 - Why am I unable to register in the Chinese version?
The Chinese version is currently not available in all countries. Switch to the English version in the meantime.

FAQ 1.7 - How to correct the Error code: 154140712 issue?
Download LSP Repair Assistant and start it as administrator. If LSP Repair Assistant does not solve the issue, restart your router.

FAQ 1.8 - How to correct Tinst.exe startup issues?
Restart your computer (click Restart and not Shut down) and start Tencent Gaming Buddy.

FAQ 1.9 - How to correct installation failed at 75%?
1. Press WIN + R on your keyboard, enter %Temp%\GameDownloadLog and press enter.
2. Compress all the files to a .ZIP or .RAR folder.
3. Send the compressed folder to @TGBAchen on Telegram.

FAQ 1.10 - Is Tencent Gaming Buddy supported for macOS?
Tencent Gaming Buddy is currently not supported for macOS.

FAQ 1.11 - Can Tencent Gaming Buddy run with 2 GB of RAM or below?
Tencent Gaming buddy is unable to run with less than 3 GB of RAM. 4 GB is recommended for a more stable gaming experience.

FAQ 1.12 - How to correct login issues with Facebook?
Change your DNS settings:
1. Press WIN + R on your keyboard, enter ncpa.cpl and press enter.
2. Right-click your network adapter and select Properties.
3. Find Internet Protocol version 4 (TCP/IPv4) in the list and select Properties.
4. Choose Use the following DNS server addresses:, set Preferred DNS server to and Alternate DNS server to, and click OK.
5. Restart Tencent Gaming Buddy.

If changing your DNS settings does not solve the issues, change your Internet Explorer settings:
1. Press WIN + R on your keyboard, enter inetcpl.cpl and press enter.
2. Navigate to Connections - LAN settings.
3. If Use automatic configuration script is checked, uncheck it and click Ok.
4. Restart Tencent Gaming Buddy.

FAQ 1.13 - How to correct non-functioning microphone?
Right-click the speaker icon in the taskbar and select Sounds (or press WIN + R on your keyboard, enter mmsys.cpl and press enter). Ensure that you have selected the correct default voice device in Playback and Recording.

FAQ 1.14 - Tencent Gaming Buddy does not display any games when started. How to correct this?
1. Ensure that your computer's time is correctly configured.
2. Ensure that your Internet connection is working properly. (Restart your modem/router if your Internet connection is not working properly).
3. Download LSP Repair Assistant and start it as administrator.

FAQ 1.15 - How to correct installation freeze at 50%?
Use antivirus software to search for viruses. You can download Tencent PC Manager if you are not familiar with other antivirus software.

FAQ 1.16 - How to correct the Installation Error Code: 23 issue?
1. Ensure that your computer's time is correctly configured.
2. Ensure that your Internet connection is working properly. (Restart your modem/router if your Internet connection is not working properly).
3. Download LSP Repair Assistant and start it as administrator.

FAQ 1.17 - How to fix the Error code: 1 issue?
Download the Error 1 batch file and start it as administrator.

FAQ 1.18 - How to correct driver related issues?
For any driver related issues, you can download Driver Booster to perform a check of your drivers and automatically download and install any available updates. Be advised that this is only a recommendation. If Driver Booster causes any issues, we cannot help you solve them.

FAQ 1.19 - What are the minimum system requirements?
  • Operating System: Windows 7 (64-bit)
  • Processor: Intel® Core™ i3-8100 - Memory: 4 GB RAM (6 GB virtual RAM)
  • Graphics: Direct X 11.0+ supported (NVIDIA GeForce GTX 660 recommended)
  • Network: Broadband Internet connection
  • Storage: 2 GB available storage

FAQ 1.20 - Why has my account been suspended, and is there a way of retrieving it?
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools—to modify or manipulate the game or its functionality; purchases from third-parties; refund fraud (forced refunding through Google or Apple), and use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator. This gains an unfair advantage over other players and is not supported by the game developers.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

Note: Please do not repeat questions regarding account suspensions in this server, as we are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.


Elite Gamer
Aug 7, 2018
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Regarding Recent PUBG Issues

Regarding the recent complains after releasing the update. Before complaining please do this small check up to prevent repeatedly answering to fixed issues.

1 - Making Sure your using latest version!! ( To check press = on Tencent Gaming Buddy and click diagnose )

Market :- 2.0.8708.123
Emulator :- 2.0.9216.123
Rootfs :- 2.0.8046.123

2 - Making Sure you have updated and reinstalled google services using google installer

3 - After Step 1 & 2 you have reset in-game and Tgb key-mapping.

Optional :- Reinstall TGB Fresh using installer

Note: Game issue like plane vanishing is not a issue of TGB.

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