How to write a support ticket?

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This is a basic guide on what to write on the support subforum.

Title - titles must indicate the intent and related service, below are the suggested format.
Discord: {Server Name} - {Discord ID} - Short Title
Facebook Group: {Facebook Group Name} - Short Title

ex. BGPH - user#0001 - I got muted

Appeals or Description

  • Name or URL of the account banned
  • The description needs to be descriptive and informative if you can provide a screenshot pls do so.
  • Users must provide why they got banned so that we can compare them to our logs, this is so we can assess if the user is telling the truth.
  • If the user doesn't know why they get banned that is a problem by itself as that indicates the user was ignorant of the rules and ignorance is not an excuse.
Note: Moderatos or Admins are not obligated to provide the users reasons for Facebook related concerns.
 
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