Notice on Issues of Version Update! Dear player, Since the launch of the Speedy Version, some players might have encountered some problems, such as lag issue, account loss, unable to claim the reward of Avatar Border, unable to load into the battlefield or unable to launch the game.
We have attached great importance to these issues and recent feedback. Now we've found the causes of these problems and we're urgently fixing these issues. We will inform you as soon as possible once these problems are fixed. Also, we'll send gifts as a token of apologies later.
Here're the current progress of issue fixing:
1. Lag Issue: We've found the cause of it and we're urgently fixing it. We'll restore the Credit Scores for players who encountered this issue and send Magic Wheel Potion S x1 and Zodiac Token x1 to them as compensation.
2. Account Loss:
3. Unable to Claim the Reward of Avatar Border: Please download all additional resources to claim it.
4. Game Crashed, Unable to Load into Battlefield, Lag Issue, Encountered Blank Screen: We've found the causes of these issues occurred and we're urgently fixing them. We will inform you as soon as possible once these problems are fixed.
5. Some players might be stuck at Loading Screen the first time they launch the Speedy Version. This is because the client is extracting assets, please wait patiently. This problem only occurs the first time you launch the new version.
To show our apology, we'll send a mail with Rare Hero Fragments x10 and Rare Skin Fragments x10 to all players on Aug 28, 2019, at 7:00:00 (Server Time). Additionally, we'll open an extra round of Collection Event where you can get Rare Hero Fragments x10 and Rare Skin Fragments x10 by logging in on Weekends.
Besides, it would be highly appreciated if you could tell us the problem you met through the link: https://forms.gle/BqSFwbkgrzfAvjae8, so that we can fix these problems more quickly.
To improve your game experience is our permanent goal. We're deeply sorry for the inconvenience caused and we will inform you as soon as possible once these problems are fixed. Thank you for your continued support to MLBB!
We have attached great importance to these issues and recent feedback. Now we've found the causes of these problems and we're urgently fixing these issues. We will inform you as soon as possible once these problems are fixed. Also, we'll send gifts as a token of apologies later.

Here're the current progress of issue fixing:
1. Lag Issue: We've found the cause of it and we're urgently fixing it. We'll restore the Credit Scores for players who encountered this issue and send Magic Wheel Potion S x1 and Zodiac Token x1 to them as compensation.
2. Account Loss:
- If you have connected your account to MOONTON account of any other platforms Google Play Games/Game Center/ Facebook/ VK, please tap your Avatar -> "Account" -> Switch account and log in via those platforms.
- If you have generated a TP account, please tap your avatar -> "Account" -> "Temporary Account" -> "Log in TP Account" to switch to your original account.
- If you haven't connected your account to any platforms, please go to the Home Screen and tap the BLUE Customer Service icon on the top left corner, then tap "Account Problem" -> "Retrieve Account" -> “Forget platform accounts you bound before" -> "Forget platform accounts". Please fill out the form with your details so that we can help you to retrieve your account as soon as possible.
3. Unable to Claim the Reward of Avatar Border: Please download all additional resources to claim it.
4. Game Crashed, Unable to Load into Battlefield, Lag Issue, Encountered Blank Screen: We've found the causes of these issues occurred and we're urgently fixing them. We will inform you as soon as possible once these problems are fixed.
5. Some players might be stuck at Loading Screen the first time they launch the Speedy Version. This is because the client is extracting assets, please wait patiently. This problem only occurs the first time you launch the new version.
To show our apology, we'll send a mail with Rare Hero Fragments x10 and Rare Skin Fragments x10 to all players on Aug 28, 2019, at 7:00:00 (Server Time). Additionally, we'll open an extra round of Collection Event where you can get Rare Hero Fragments x10 and Rare Skin Fragments x10 by logging in on Weekends.
Besides, it would be highly appreciated if you could tell us the problem you met through the link: https://forms.gle/BqSFwbkgrzfAvjae8, so that we can fix these problems more quickly.
To improve your game experience is our permanent goal. We're deeply sorry for the inconvenience caused and we will inform you as soon as possible once these problems are fixed. Thank you for your continued support to MLBB!