PS4 Philippines Login problems and solutions

Discussion in 'PS4' started by ps4ph, Dec 24, 2016.

PS4
  1. ps4ph

    ps4ph Casual Gamer

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    I notice alot having Playstation login problems i will list some of the known errors and some possible solutions, if your error is not posted below kindly comment the information same goes to the solution this is a community where we help each other.

    WS-37397-9
    This is more tricky it means sony black listed your external ip so the only solution is to change your ip by rebooting the modem. If this doesnt work you may need to change mac address or request for new clean ip to your ISP.

    Other Fix:
    • Step 1: Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
    • Step 2: Once the PlayStation 4 is off, press and hold the power button. Release it after you've heard two beeps: one when you initially press, and another 7 seconds later.
    • Step 3: Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.
    • Step 4: From the list of options select Rebuild Database and press “X”. Once the process is complete the PS4 will restart.
    • Step 5: Run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.

    NW-31484-0
    This is a DNS problem, Fully shut down your PS4 (not standby mode) and restart. The system should connect to your network properly.

    NW-31453-6 and NW-31253-4
    This is an internet connection problem make you have internet

    CE-33992-6
    You will need to setup your network connection again then restart the ps4 if this does solve you wll need to restart the router as well then turn on ps4.

    Post the error code below so we can find the solutions
     
    #1 ps4ph, Dec 24, 2016
  3. xero

    xero Paradox Personified

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    im having NAT problem with globe for the longest time so ayaw ng voice ko with other players
     
    #2 xero, Dec 25, 2016
  4. SerSid027

    SerSid027 Newbie Gamer

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    Does this Rebuild Database will affect/remove used data such as Saved Data, Patches, DLCs?
     
    #3 SerSid027, Jan 5, 2017
  5. xero

    xero Paradox Personified

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    It wont delete your save games or have to redownload, think of it as a more complicated system defrag for the ps4 architecture
     
    #4 xero, Jan 5, 2017
  6. SerSid027

    SerSid027 Newbie Gamer

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    Thank you for that info, very useful :)
     
    #5 SerSid027, Jan 5, 2017
  8. xero

    xero Paradox Personified

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    no worries dude
     
    #6 xero, Jan 5, 2017
  9. Wtfiel

    Wtfiel Newbie Gamer

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    Hi guys, I cannot connect to the PSN with error WS 37397-9, even after trying these methods. I have tried contacing PLDT but its either they won't help me or they don't know how to help me. So my question is, does anyone know how to change the MAC address? I tried to log in to the IP address 192.168.1.1 and logged in as adminpldt but I cannot seem to find the option to change the MAC address. Please help. Thank you.
     
    #7 Wtfiel, Feb 1, 2017
  10. McKyver

    McKyver Newbie Gamer

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    Do you guys know how to change the MAC address in the modem? I'm currently using Sky Cable as our internet provider but I don't seem to find any option to change the MAC address. Thank you!!
     
    #8 McKyver, Mar 12, 2017
  11. dead lee

    dead lee Newbie Gamer

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    hello newbie here, tried every possible solution but unfortunately nothing worked..still couldnt log in to my psn accnt
     
    #9 dead lee, May 28, 2017
  12. thepingshow

    thepingshow Newbie Gamer

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    I have a weird problem and I'm hoping to find the solution here.

    It started just this week that my PS4 won't "connect" to the internet and I can't load MyCareer on NBA 2K. Every time I test the connection, I always fail at the internet connection part, even if PSN and 2K servers are all good. What's really strange about it is that even if I'm not connected, I can load new Netflix episodes through PS4 and all other home devices can use the internet.

    I've tried various online DNS fixes (the 8.8.8.8 and the 208.67.222.222), but so far nothing. Needless to say, I've power cycled everything multiple times the entire week.

    Error is CE-33986-9.
     
    #10 thepingshow, Oct 19, 2017
    fagdihbt likes this.
  14. fagdihbt

    fagdihbt Newbie Gamer

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    I have the exact same issue.
     
    #11 fagdihbt, Nov 17, 2017
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