I notice alot having Playstation login problems i will list some of the known errors and some possible solutions, if your error is not posted below kindly comment the information same goes to the solution this is a community where we help each other.
WS-37397-9
This is more tricky it means sony black listed your external ip so the only solution is to change your ip by rebooting the modem. If this doesnt work you may need to change mac address or request for new clean ip to your ISP.
Other Fix:
NW-31484-0
This is a DNS problem, Fully shut down your PS4 (not standby mode) and restart. The system should connect to your network properly.
NW-31453-6 and NW-31253-4
This is an internet connection problem make you have internet
CE-33992-6
You will need to setup your network connection again then restart the ps4 if this does solve you wll need to restart the router as well then turn on ps4.
Post the error code below so we can find the solutions
WS-37397-9
This is more tricky it means sony black listed your external ip so the only solution is to change your ip by rebooting the modem. If this doesnt work you may need to change mac address or request for new clean ip to your ISP.
Other Fix:
- Step 1: Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
- Step 2: Once the PlayStation 4 is off, press and hold the power button. Release it after you've heard two beeps: one when you initially press, and another 7 seconds later.
- Step 3: Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.
- Step 4: From the list of options select Rebuild Database and press “X”. Once the process is complete the PS4 will restart.
- Step 5: Run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.
NW-31484-0
This is a DNS problem, Fully shut down your PS4 (not standby mode) and restart. The system should connect to your network properly.
NW-31453-6 and NW-31253-4
This is an internet connection problem make you have internet
CE-33992-6
You will need to setup your network connection again then restart the ps4 if this does solve you wll need to restart the router as well then turn on ps4.
Post the error code below so we can find the solutions