Tencent Gaming Buddy Bug Fixes

This is a thread compilation for Bug fixes on Tencent Gaming Buddy



Error Code 555745297

• Try to disable anti-virus software
  
• if you are using the nod32 or eset smart security, you need to disable all feature and settings or add all tencent exe’s to antivirus excluded
  
• if it doesn't work, delete antivirus for fixing this problem

100% CPU Problem, If your CPU still 100% usage, please do these steps:

• Exit TGB
• Run TGB
• Exit TGB again
• Run TGB

Keys Do Not Work Problem

• Go to the game and find the settings.
• Choose the controls and select customize.
  
• Click reset.
  
• Click save.
  
• Go to the Tencent Gaming Buddy keymap settings
  
• The KeyMapping Mode and the Gaming Resolution should be same.
  
• Click reset and then save.

Tips

• Please keep the Firing on.
  
• The default key of Firing is left, do not change it.
  
• Be aware that you have to save after you do any reset.

I cannot log in with Google Play.

• Google Play is not supporting for log in currently and we are working on this, please wait for updating.

.Engine download fail.

• Exit Tencent Gaming Buddy
• Go to this link and download: GameDownload.exe
• Replace GameDownload.exe at this address: /AppMarket/GameDownload.exe
• Run Tencent Gaming Buddy.

White or black screen

• Update your DirectX version from https://www.microsoft.com/en-us/download/details.aspx?id=35
• If the first step does not work, please try follow steps.
• Go to Buddy settings and find Engine Settings.
• Mark OpenGL+ on and then restart Tencent Gaming Buddy.

Install freeze at 98%

• Before you install Tencent Gaming Buddy, turn off your anti-virus software.

FPS only has 30

• Waiting for game update, fps is limited currently.

Sound delay

• Check and update or reinstall your voice card driver.

Cannot register in Chinese version

• Switch to English version, Chinese version is not supporting for other countries currently.

Error code: 154140712

• Please click this link to download LSP Repair Assistant and use it by administrator.
• If the first step does not work, try to restart your router.

Failed to startup Tinst.exe

• Restart your PC, notice: you have to click “restart”, do not click shut down and then open your PC.

Install failed at 75%

• Need logs, please tap win+R on your keyboard and paste %Temp%\GameDownloadLog into Run.
• Do a zip or rar and then send to Telegram: @TGBAchen

Does Tencent Gaming Buddy support Macbook or iMac

• It DOES NOT support.

Can Tencent Gaming Buddy run on 2 or below 2 ram?

• It CANNOT run on, the Tencent Gaming Buddy needs 3 ram at least.

Facebook log in fail
1.Set DNS as 8.8.8.8 or 8.8.4.4

• Go to Windows Settings and find Network & Internet.
• Find Change adapter options.
• Find your adapter and right click to find properties.
• Find TCP/IPv4 and then click Properties.
• Choose "Use the following DNS server addresses" and tap in 8.8.8.8 and 8.8.4.4, then press "OK".

2. If the first step does not work, try this step

• Go to Internet Explorer(IE)--Internet Options--Connections--LAN settings--DO NOT mark "Use automatic configuration script", then press "OK"
• If the second step does not work, check your PC whether has virus.

Microphone does not working

• Right click your sounds on the task bar and select sounds.Check Playback and Recording that you choose the right one as default.

Do not shows the game/Nothing on the Tencent Gaming Buddy.

• Check the time whether it is correct.
• Check the internet is working well
• Go to any explorer and open any website, if the internet is great, follow the next step.
• Please click this link to download LSP Repair Assistant and use it by administrator.
• If still cannot shows the game, please restart the router.

Install error code: 23

• Check the time whether it is correct.
• Check the internet is working well, Go to any explorer and open any website, if the internet is great, follow the next step.
• Please click this link to download LSP Repair Assistant and use it by administrator.
• If still cannot shows the game, please restart the router.

Error code: 1

• Please download our bat file to fix this problem, here is the file link

If you have other problems or solution dont hesitate to post below